A few key improvements needed for this feature: Messages frequently do not send and need to be retyped back out. This duplicates work flows and is not very user friendly. The messaging portal often needs to be "refreshed" to load new messages and does not update in real time If you already have a thread created with someone and forget or are unable to find it and create a new message, it does not locate the previous one created, but creates a second thread with them and you are unable to delete it